A cloud call center is a customer experience solution where an organization’s inbound, outbound, and voice-based self-service customer interactions are handled.
Cloud Call Center
A cloud call center is a customer experience solution where an organization’s inbound, outbound, and voice-based self-service customer interactions are handled. Customer interactions are hosted on a cloud systems, therefore offering lower cost of ownership. It offers the services that a premise-based customer service center provides as well as worry free tech support. A cloud call center enables business to have greater scalability, security and flexibility of the cloud to enable call center operations to adapt quickly to changing customer service needs.
You Can Quickly Expand Your Customer
Service Capabilities Through:
Rapid, cloud-based deployment
Lower total cost of ownership
Flexibility and scalability to meet your operational needs now and in the future
Latest customer service innovations without expensive and time consuming maintenance costs
State-of-the-art capabilities with zero up-front capital investment
Component Features
Call Forwarding
Hot Desking
Mobility Support
IVR
Queues, Ring Group & More
STate-Of-The-Art Features
Realtime Dashboard With SLA Reportings
Distribution
Queue Calls
Distribution
Answered
Queue Answered
Calls
Unanswered
Queue Abandon and Calls Events
Agent's SLA
Agent’s Queue Performance
CTI Integrations
Zoho
Vtiger
Zendesk
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