Cloud Call Center
A cloud call center is a customer experience solution where an organization’s inbound, outbound, and voice-based self-service customer interactions are handled. Customer interactions are hosted on a cloud systems, therefore offering lower cost of ownership. It offers the services that a premise-based customer service center provides as well as worry free tech support. A cloud call center enables business to have greater scalability, security and flexibility of the cloud to enable call center operations to adapt quickly to changing customer service needs.
Cloud Call Center
A cloud call center is a customer experience solution where an organization’s inbound, outbound, and voice-based self-service customer interactions are handled. Customer interactions are hosted on a cloud systems, therefore offering lower cost of ownership. It offers the services that a premise-based customer service center provides as well as worry free tech support. A cloud call center enables business to have greater scalability, security and flexibility of the cloud to enable call center operations to adapt quickly to changing customer service needs.
You Can Quickly Expand Your Customer Service Capabilities Through:
You Can Quickly Expand Your Customer Service Capabilities Through:
Component Features
STATE-OF-THE-ART FEATURES
Realtime Dashboard With SLA Reportings
- DISTRIBUTION – Queue Calls Distribution
- ANSWERED – Queue Answered Calls
- UNANSWERED – Queue Abandon and Calls Events
- AGENT'S SLA – Agent’s Queue Performance
CTI Integrations
No obligations, Free Consultation
Sign Up For 1 Month Free Trial Now!
Navigation
Contact Us
A-10-12, Block A, Tropicana Avenue, No. 12, Persiaran Tropicana, 47410 Petaling Jaya, Selangor